Incidents reported on status page for Scrunch AI https://status.scrunchai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9f1d0bab3fcb95b34596f599896492c3.png https://status.scrunchai.com/ en https://status.scrunchai.com/incident/828930 Thu, 19 Feb 2026 21:05:00 -0000 https://status.scrunchai.com/incident/828930#02d4004783edb64cf8e0d1c4c19d55c19448995cfbfe7c69fb8b4b76360c1305 Our upstream vendor has recovered and the app, including sign-in, should be fully available. https://status.scrunchai.com/incident/828930 Thu, 19 Feb 2026 17:39:00 -0000 https://status.scrunchai.com/incident/828930#69b2eec8bb37be637e76b29bfae68611cacbb5cabacb9aed18530309702bd1ed We've seen that our upstream authentication provider has partially recovered. Many users are able to sign in and use the app successfully. Existing app sessions should be functional. We're continuing to monitor and will update. https://status.scrunchai.com/incident/828930 Thu, 19 Feb 2026 16:41:00 -0000 https://status.scrunchai.com/incident/828930#bfee23bc40a6f4fcbf69779e9646d6eaa170f662e754b96db6feff3eadf4787e Our authentication provider is experiencing performance issues which is preventing some users from accessing the application. We are in contact with the vendor and a fix is in progress. Data collection, agent traffic, and AXP are unaffected. https://status.scrunchai.com/incident/822686 Tue, 10 Feb 2026 20:00:00 -0000 https://status.scrunchai.com/incident/822686#a3281994f9f479ebf961a3cbf43bf7e9e346963eac6663de9ee61afa8f7686e6 Our upstream provider has resolved the issue. User may receive emails over the next few hours related to earlier authentication requests. https://status.scrunchai.com/incident/822686 Tue, 10 Feb 2026 19:00:00 -0000 https://status.scrunchai.com/incident/822686#31af013675869879769f16504f853dd73357013f1ccacc6cac4d22019618b931 An upstream provider we use for authentication services is having a service degradation that is causing email delivery for sign-in PIN codes to be delayed for some users. Users with SSO or other auth types are unaffected. Users with existing active sessions should be able to use the app as normal. https://status.scrunchai.com/incident/817769 Tue, 03 Feb 2026 17:40:00 -0000 https://status.scrunchai.com/incident/817769#16bc7b957568a50eb4f5161a1b472dd4f0b792eeeadbf81a258e0b07ca651692 The dashboard has been restored. https://status.scrunchai.com/incident/817769 Tue, 03 Feb 2026 17:10:00 -0000 https://status.scrunchai.com/incident/817769#477f14dd9065a82ac80d1749e4d4f22086baeec6d97b7a5812250ee185828335 The app dashboard is unavailable. Data processing is unaffected. https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:48:00 -0000 https://status.scrunchai.com/incident/785965#f14b1c6c18358dba843705517473bfb2c020b668cc7499de0d7e0c94bcf46844 Query times have returned to normal and all system functionality is available. Engineers are working on a fix for the process that was the root cause of the issue. https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:18:00 -0000 https://status.scrunchai.com/incident/785965#8bd7892121674980776bac907de77ee8ffb32a67756d58cb54357a09e2c69dbb We've identified the cause of the issue as related to an ongoing data migration. We have temporarily paused the offending process and are monitoring. Query latency appears to be returning to normal. https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:16:00 -0000 https://status.scrunchai.com/incident/785965#3348ad5b2d6d8687a9e2c13df0b55e48003016a655ecbf512fedc1e309875e64 We are seeing higher than usual response times on the Query and Responses API endpoints. In some cases these elevated times are exceeding the maximum request time, so API clients may be receiving API timeout errors. We are investigating now. https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 15:42:00 -0000 https://status.scrunchai.com/incident/720542#782150a589aeff5fe7a543b480a408d52aa2af156af3e9c385f4c56a2d8baa33 We've resolved the issue with our model provider connections and interactive features that use AI are now functioning. https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 15:42:00 -0000 https://status.scrunchai.com/incident/720542#782150a589aeff5fe7a543b480a408d52aa2af156af3e9c385f4c56a2d8baa33 We've resolved the issue with our model provider connections and interactive features that use AI are now functioning. https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 14:57:00 -0000 https://status.scrunchai.com/incident/720542#0d19e40284a3bd297c71828836063ae4592230ba7fec05742480fcbcf2eed924 We're experiencing a temporary disruption to our connection to one of our underlying model providers, which is preventing some users from using the AI prompt generation or brand research & creation features. We're working on resolving the disruption now. https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 14:57:00 -0000 https://status.scrunchai.com/incident/720542#0d19e40284a3bd297c71828836063ae4592230ba7fec05742480fcbcf2eed924 We're experiencing a temporary disruption to our connection to one of our underlying model providers, which is preventing some users from using the AI prompt generation or brand research & creation features. We're working on resolving the disruption now. https://status.scrunchai.com/incident/687959 Fri, 01 Aug 2025 16:45:00 -0000 https://status.scrunchai.com/incident/687959#2891c250513be161c4a916d21ff4b727f6966920fee1ea424090a0cc2d0a6f6e The Scrunch AI dashboard was unavailable for a small number of users for approximately 30 minutes starting at 8:45AM Pacific time. The issue has been resolved and all affected users should once again be able to access the application.