Incidents | Scrunch AI Incidents reported on status page for Scrunch AI https://status.scrunchai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9f1d0bab3fcb95b34596f599896492c3.png Incidents | Scrunch AI https://status.scrunchai.com/ en Dashboard unavailable https://status.scrunchai.com/incident/817769 Tue, 03 Feb 2026 17:40:00 -0000 https://status.scrunchai.com/incident/817769#16bc7b957568a50eb4f5161a1b472dd4f0b792eeeadbf81a258e0b07ca651692 The dashboard has been restored. Dashboard unavailable https://status.scrunchai.com/incident/817769 Tue, 03 Feb 2026 17:10:00 -0000 https://status.scrunchai.com/incident/817769#477f14dd9065a82ac80d1749e4d4f22086baeec6d97b7a5812250ee185828335 The app dashboard is unavailable. Data processing is unaffected. Elevated response latency https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:48:00 -0000 https://status.scrunchai.com/incident/785965#f14b1c6c18358dba843705517473bfb2c020b668cc7499de0d7e0c94bcf46844 Query times have returned to normal and all system functionality is available. Engineers are working on a fix for the process that was the root cause of the issue. Elevated response latency https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:18:00 -0000 https://status.scrunchai.com/incident/785965#8bd7892121674980776bac907de77ee8ffb32a67756d58cb54357a09e2c69dbb We've identified the cause of the issue as related to an ongoing data migration. We have temporarily paused the offending process and are monitoring. Query latency appears to be returning to normal. Elevated response latency https://status.scrunchai.com/incident/785965 Sat, 13 Dec 2025 22:16:00 -0000 https://status.scrunchai.com/incident/785965#3348ad5b2d6d8687a9e2c13df0b55e48003016a655ecbf512fedc1e309875e64 We are seeing higher than usual response times on the Query and Responses API endpoints. In some cases these elevated times are exceeding the maximum request time, so API clients may be receiving API timeout errors. We are investigating now. app.scrunchai.com recovered https://status.scrunchai.com/ Fri, 05 Dec 2025 09:12:26 +0000 https://status.scrunchai.com/#520716f3be0507c4d0ba0290c42fbebeda31bf25e4a4b43debf0d5246debd06d app.scrunchai.com recovered app.scrunchai.com went down https://status.scrunchai.com/ Fri, 05 Dec 2025 08:54:09 +0000 https://status.scrunchai.com/#520716f3be0507c4d0ba0290c42fbebeda31bf25e4a4b43debf0d5246debd06d app.scrunchai.com went down High error rate creating brands or generating prompts with AI https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 15:42:00 -0000 https://status.scrunchai.com/incident/720542#782150a589aeff5fe7a543b480a408d52aa2af156af3e9c385f4c56a2d8baa33 We've resolved the issue with our model provider connections and interactive features that use AI are now functioning. High error rate creating brands or generating prompts with AI https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 15:42:00 -0000 https://status.scrunchai.com/incident/720542#782150a589aeff5fe7a543b480a408d52aa2af156af3e9c385f4c56a2d8baa33 We've resolved the issue with our model provider connections and interactive features that use AI are now functioning. High error rate creating brands or generating prompts with AI https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 14:57:00 -0000 https://status.scrunchai.com/incident/720542#0d19e40284a3bd297c71828836063ae4592230ba7fec05742480fcbcf2eed924 We're experiencing a temporary disruption to our connection to one of our underlying model providers, which is preventing some users from using the AI prompt generation or brand research & creation features. We're working on resolving the disruption now. High error rate creating brands or generating prompts with AI https://status.scrunchai.com/incident/720542 Mon, 08 Sep 2025 14:57:00 -0000 https://status.scrunchai.com/incident/720542#0d19e40284a3bd297c71828836063ae4592230ba7fec05742480fcbcf2eed924 We're experiencing a temporary disruption to our connection to one of our underlying model providers, which is preventing some users from using the AI prompt generation or brand research & creation features. We're working on resolving the disruption now. Unable to access dashboard [RESOLVED] https://status.scrunchai.com/incident/687959 Fri, 01 Aug 2025 16:45:00 -0000 https://status.scrunchai.com/incident/687959#2891c250513be161c4a916d21ff4b727f6966920fee1ea424090a0cc2d0a6f6e The Scrunch AI dashboard was unavailable for a small number of users for approximately 30 minutes starting at 8:45AM Pacific time. The issue has been resolved and all affected users should once again be able to access the application.